Terms of Service

Effective date: June 5, 2026

These Terms of Service ("Terms") govern your use of the Parla web application, dashboard, public profile pages, message delivery, and related services (collectively, the "Platform") operated by Parla Live, Inc. ("Parla," "we," "us," or "our"). Access to the Platform is granted by Parla and is not available by public sign-up. By accessing or using the Platform, you agree to be bound by these Terms.

1. The Agreement

Parla is an AI civic communication platform for the United States. Elected officials, candidates, and their campaigns ("politicians") use Parla to reach the voters the campaign is authorized to contact, with messages they approve. Parla is not a social media platform.

Parla provisions accounts directly. The Platform is not offered for public sign-up, and access is granted only in connection with a written agreement with Parla.

Parla does not describe the operational or technical workings of the Platform in these Terms.

2. Eligibility

• Accounts are for elected officials, declared candidates, and their authorized campaign staff. You must be at least 18 years old and authorized to act on behalf of the office or campaign you represent.
• Accounts are provisioned by Parla to identified individuals acting for a verified campaign.
• Parla operates only in the United States (all 50 states and Washington, D.C.) and is intended for reaching voters within the United States. Access from outside the United States is blocked.

3. Accounts

3.1 Account Provisioning

Parla provisions each account. Before an account is activated you must provide your full legal name, official title, role, and jurisdiction, a working email address, and — where donation features are enabled — a donation account you control with a supported processor.

Parla may decline to provision, or may deactivate, any account that cannot be verified or that Parla determines, in its sole discretion, does not meet platform standards. Once your office classification is verified, it is locked to your account; changes require contacting Parla.

We may, from time to time, request additional documentation in connection with verification, billing, donation routing, FEC compliance, or dispute resolution. Any documentation you provide is handled under the Privacy Policy.

3.2 Account Integrity and Credentials

Each office or campaign may hold one active account. Attempting to circumvent platform controls — including holding undisclosed additional accounts, acting on behalf of an office you are not authorized to represent, or evading verification — constitutes a violation of these Terms and may result in suspension or permanent ban.

You are responsible for safeguarding your account credentials and any access tokens issued to your account. Specifically, you agree to: (a) use a unique, strong password and enable any multi-factor or session-security controls offered by the Platform; (b) not share login credentials, dashboard sessions, or session cookies with any third party, including campaign vendors who are not authorized to act on the campaign's behalf; (c) notify Parla immediately at support@parlalive.com if you suspect any unauthorized access; and (d) ensure that any staff or vendor with delegated access uses their own credentials and complies with these Terms and our Privacy Policy. You are responsible for activity that occurs under your account, including messages approved through your dashboard, until you notify us of suspected compromise.

4. Fees

Parla is a paid platform for politicians. Pricing, scope, term, and payment arrangements are agreed individually with each campaign and are set out in that campaign's own written agreement with Parla. Where anything in these Terms conflicts with that agreement, that agreement controls.

• Non-refundable. Fees are non-refundable, in whole or in part, except as your agreement expressly provides.
• No auto-renewal. Plans do not automatically renew, and no payment method is stored for recurring charges, unless your agreement expressly provides otherwise.
• Taxes. All fees are exclusive of applicable taxes, which you are responsible for paying.

4.1 Changes to Pricing or Plans

Parla may modify, add, or discontinue features or pricing at any time, in its sole discretion, upon reasonable notice communicated through the dashboard, email, or both. A change does not affect fees already paid for a current term. If you do not agree to a change, your sole remedy is not to purchase a further term.

4.2 Service Activation

Once your account is active, you configure a standing strategy in the dashboard. Delivery to voters begins only after you approve a proposal. Any preparation or configuration period is a normal part of Platform operation and does not entitle you to a refund, credit, or pro-rated adjustment.

5. Acceptable Use

You agree not to:

• Hold undisclosed additional accounts or impersonate another person
• Use the Platform for paid political advertising, sponsored promotion, or any commercial solicitation unrelated to the politician's own campaign
• Send broadcasts containing threats, hate speech, harassment, incitement to violence, or material that violates applicable carrier or messaging-industry content rules (including restrictions on sexual, hateful, alcohol, firearm, and tobacco content)
• Direct Parla to message any person for whom you lack a lawful basis to contact under the Telephone Consumer Protection Act (TCPA) and applicable carrier rules; you are responsible for ensuring an appropriate consent or established relationship for every recipient you upload or target
• Continue to send messages to any recipient who has replied STOP or otherwise opted out
• Use the Platform to obtain phone numbers, email addresses, or other contact data for use outside the Platform
• Scrape, crawl, or extract data from the Platform, or otherwise access the Platform through automated means without our written permission
• Interfere with the operation of the Platform or its infrastructure (including denial-of-service attacks or any attempt to degrade, evade, or overwhelm Platform controls)
• Probe, jailbreak, prompt-inject, adversarially test, benchmark, fingerprint, or red-team Polis‑1, the dashboard, or any other Parla component, except under a written authorization from Parla
• Use any output of Polis‑1 or any other Parla component to train, fine-tune, evaluate, or develop any competing or comparable model, dataset, or product
• Attempt to identify, infer, or extract Polis‑1's architecture, training data, parameters, prompts, weights, fine-tuning, or sub-processor identities
• Circumvent authentication, verification, or geographic restriction measures
• Solicit donations from foreign nationals, corporations, federal contractors, or other prohibited sources under FECA
• Use Parla for any purpose other than direct civic communication between an elected official or candidate and constituents

6. Your Compliance Obligations

6.1 Messaging and Consent

You are solely responsible for ensuring you have a lawful basis — such as prior express consent or an established relationship — to contact each recipient under the Telephone Consumer Protection Act (TCPA), applicable state law, and applicable carrier rules.

No message leaves the Platform without your explicit approval. You — not Parla — are responsible for the content of each message sent. Messages reflect your views, not Parla's. Parla does not endorse, verify, or take responsibility for the content of politician messages.

6.2 Campaign Finance

Parla charges zero transaction fees on donations, and donation funds go directly to the politician's own account. Parla never receives, holds, or processes donation money.

Politicians using Parla to solicit donations are solely responsible for compliance with the Federal Election Campaign Act (FECA), all applicable FEC regulations, and all applicable state and local campaign-finance laws, including:

• Contribution limits under 11 CFR 110.1
• Prohibited source restrictions (foreign nationals, corporations, federal contractors)
• Disclosure and reporting requirements
• Proper designation of contributions to the appropriate authorized committee

By using the Platform to solicit donations, the politician represents and warrants that every solicitation transmitted through Parla complies with all applicable federal, state, and local campaign-finance laws, including donor disclosure, contribution limits, and prohibited source restrictions. Parla does not provide legal, compliance, or campaign-finance advice. Politicians are responsible for engaging qualified FEC counsel.

6.3 Suspension for Violations

If Parla determines, or receives credible notice, that a politician account is being used in connection with a violation of federal campaign finance law — including but not limited to soliciting contributions from prohibited sources, exceeding contribution limits, or failing to properly disclose donations received through the Platform — Parla may immediately suspend or permanently terminate that account without refund of any fees paid. Parla will cooperate with lawful requests from the FEC and relevant authorities.

7. SMS Messaging Terms

Text messaging programs are operated through the Platform by Parla customers, and by Parla for demonstration and testing. Where you have opted in to such a program, the terms in this section apply to you. By providing your mobile number and opting in, you consent to receive text messages from the applicable program. Consent is not a condition of any purchase.

• Message frequency varies by program and by the campaign you opted in to.
• Message and data rates may apply. Charges are billed by your mobile carrier.
• Reply STOP to cancel at any time. You will receive a single confirmation message and no further messages. Reply START to resubscribe.
• Reply HELP for help, or contact support@parlalive.com.
• Carriers are not liable for delayed or undelivered messages.
• Mobile numbers and opt-in consent records are handled as described in our Privacy Policy. Text messaging originator opt-in data and consent are never shared with or sold to third parties.

8. Content and Intellectual Property

8.1 Your Content

By sending a broadcast through Parla, you grant Parla a non-exclusive, worldwide, royalty-free, fully paid-up, transferable, sublicensable license to host, store, transmit, display, reproduce, modify (for translation, formatting, and platform-display purposes), and otherwise use that broadcast in connection with operating, marketing, and improving the Platform. This license survives termination of your account to the extent necessary for Parla to maintain delivery records, comply with legal obligations, defend against claims, and preserve aggregated and de-identified analytics.

You represent and warrant that you own or have all necessary rights and permissions to transmit each broadcast, that no broadcast violates any third party's intellectual property, privacy, publicity, or other rights, and that each broadcast complies with all applicable laws (including campaign finance, election, and consumer-protection laws).

8.2 Platform and Polis‑1

The Parla name, logo, design, dashboard, proprietary models (including Polis‑1), algorithms, software, documentation, and any improvements or derivative works are the exclusive property of Parla Live, Inc. and are protected by United States and international intellectual property laws. You receive no license or other right to any Parla intellectual property except the limited right to use the Platform in accordance with these Terms. You may not copy, modify, distribute, reverse-engineer, decompile, disassemble, probe, benchmark, or create derivative works of any part of the Platform; extract or attempt to infer underlying training data, prompts, parameters, or model weights; or use Platform outputs to develop, train, or improve any competing product or service, in each case without our prior written permission.

Polis‑1 trade secret. Polis‑1, including its architecture, training data and methodology, parameters, prompts, fine-tuning, weights, evaluation methods, infrastructure, sub-processors, and operational details, constitutes Parla's confidential trade secret under the Defend Trade Secrets Act (18 U.S.C. § 1836) and applicable state law. You agree not to disclose, publish, reverse-engineer, replicate, infer, or attempt to reconstruct any portion of Polis‑1; not to use Polis‑1 or its outputs to train, fine-tune, evaluate, or develop any competing model; and not to publicly benchmark, profile, characterize, or describe Polis‑1's behavior. These restrictions survive termination indefinitely.

8.3 Feedback

If you submit feedback, suggestions, or ideas to Parla, you grant us a perpetual, irrevocable, royalty-free, sublicensable license to use them for any purpose without obligation or compensation.

9. Aggregated and De-Identified Data

Parla may collect, generate, derive, and use aggregated, anonymized, or de-identified data based on Platform usage (including broadcast performance metrics, action conversion rates, and audience-engagement patterns) for any lawful purpose, including operating, improving, marketing, and developing the Platform; training and improving machine-learning models; producing benchmark reports; and sharing with third parties. Aggregated and de-identified data is not personal information and is not subject to the limitations applicable to personal data under these Terms or our Privacy Policy.

10. Disclaimers

• Parla is provided "as is" without warranties of any kind.
• We do not guarantee the accuracy, completeness, or truthfulness of politician broadcasts.
• We are not responsible for the content of messages, the outcome of donation transactions, or actions taken by politicians in response to voter actions.
• Parla is a communication platform, not a political authority or campaign finance compliance service.

Parla periodically introduces new, experimental, or automated features (collectively, "Beta Features"). Beta Features are provided on an "as is" and "as available" basis without any warranty of any kind. Outputs of Polis‑1 and other AI-assisted features are advisory proposals only and may contain inaccuracies, omissions, or errors; you are solely responsible for reviewing, editing, and verifying any such output before approving it for delivery. Parla disclaims all liability for content, claims, or consequences arising from politician-approved AI-assisted messages. Parla may modify, suspend, or discontinue any Beta Feature or AI capability at any time without notice and without liability.

11. Limitation of Liability

To the maximum extent permitted by law, Parla Live, Inc., its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits, revenues, donations, votes, election outcomes, data, use, goodwill, or other intangible losses, arising out of or in connection with your use of (or inability to use) the Platform, regardless of the legal theory and even if Parla has been advised of the possibility of such damages.

Aggregate cap. In no event will Parla's total cumulative liability to you for all claims arising out of or relating to these Terms or the Platform exceed the greater of (a) the amounts you paid to Parla in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred U.S. dollars ($100). This cap applies in the aggregate, not per-incident, and survives termination.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of certain damages. In those jurisdictions, the foregoing limitations apply to the maximum extent permitted by applicable law.

Time limit on claims. Any claim or cause of action arising out of or related to the Platform or these Terms must be filed within one (1) year after the claim or cause of action accrued; otherwise, it is permanently barred. This shortened limitations period applies to the maximum extent permitted by applicable law; in jurisdictions that do not permit a one-year contractual limitations period, the shortest period permitted by such law applies.

12. Indemnification

You agree to defend, indemnify, and hold harmless Parla Live, Inc. and its officers, directors, employees, agents, contractors, and affiliates from and against any and all third-party claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Platform; (b) any content, broadcast, or communication you transmit through the Platform; (c) your violation of these Terms; (d) your violation of any law, regulation, or third-party right (including any FECA / FEC, state election, TCPA, defamation, or consumer-protection claim); (e) any donation, volunteer engagement, event, or pledge facilitated through your use of the Platform; or (f) any dispute between you and another user, donor, volunteer, or attendee. Parla reserves the right to assume the exclusive defense and control of any matter for which you are required to indemnify us, in which case you agree to cooperate fully.

13. Termination

We may suspend or terminate your account if you violate these Terms, including the FEC compliance obligations in Section 6.2. You may request deletion of your account at any time by contacting support@parlalive.com. Upon deletion:

• Your personal data will be permanently erased within 30 days. Records we are legally required to retain (such as FEC donation records and SMS consent/opt-out records) are kept for the period required by law and then erased.
• Fees are non-refundable regardless of the reason for termination, including voluntary cancellation, election loss, or termination for cause. Access continues through the end of the paid term unless terminated for cause.

14. Arbitration Agreement and Class Action Waiver

You and Parla agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Platform, or your use of it (a "Dispute") will be resolved exclusively through final and binding individual arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules, rather than in court, except that either party may bring claims in small-claims court if those claims qualify. Arbitration will be conducted in English and seated in Wilmington, Delaware. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

No class actions. You and Parla agree that each may bring claims against the other only in your or its individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one party's claims and may not preside over any form of representative or class proceeding.

Opt-out. You may opt out of this Arbitration Agreement by sending written notice to support@parlalive.com within 30 days of first accepting these Terms. Your opt-out notice must include your name, account email, and a clear statement that you wish to opt out of arbitration.

If any portion of this Section 14 is found unenforceable, the remainder shall remain in effect, except that the prohibition on class, collective, and representative actions is non-severable and, if found unenforceable, the entirety of this Section 14 is void.

15. Force Majeure

Parla will not be liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including without limitation acts of God, natural disasters, war, terrorism, civil unrest, government action, election-related infrastructure restrictions, labor disputes, internet or telecommunications outages, denial-of-service attacks, third-party service-provider failures, pandemics, or public-health emergencies.

16. Governing Law and Venue

These Terms and any Dispute are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-law principles, and by applicable federal law. Subject to Section 14 (Arbitration), any Dispute that is not subject to arbitration shall be brought exclusively in the state or federal courts located in Wilmington, Delaware, and you consent to personal jurisdiction and venue in those courts.

17. Changes to These Terms

We may modify these Terms at any time. For material changes, we will provide at least 14 days' advance notice through the app, the dashboard, email, or a banner on the website; non-material changes (such as clarifications, formatting fixes, or contact information updates) may take effect immediately. Continued use of the Platform after the effective date of any change constitutes your acceptance of the revised Terms. If you do not agree to a change, your sole remedy is to stop using the Platform and not purchase a renewal term.

18. General Provisions

Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect, and the invalid provision shall be replaced with an enforceable provision that most closely reflects the original intent.

No waiver. Our failure to enforce any right or provision is not a waiver of that right or provision.

Assignment. You may not assign or transfer these Terms or your account without our prior written consent. Parla may assign these Terms freely, including in connection with a merger, acquisition, or sale of assets.

No third-party beneficiaries. Except as expressly stated, these Terms do not confer any rights on any third party.

Survival. Sections covering Fees, Your Compliance Obligations, Acceptable Use, Content and Intellectual Property (including the Polis‑1 trade-secret restrictions), Aggregated and De-Identified Data, Disclaimers, Limitation of Liability, Indemnification, Arbitration and Class Action Waiver, Governing Law, and these General Provisions survive termination of these Terms or your account.

Entire agreement. These Terms, together with our Privacy Policy and any order form or supplemental terms presented to you in the dashboard, constitute the entire agreement between you and Parla with respect to the Platform and supersede any prior agreements.

19. Contact Us

If you have questions about these Terms:

• Support: support@parlalive.com
• Privacy: privacy@parlalive.com
• Legal: legal@parlalive.com