Terms of Service

Effective date: May 25, 2026

These Terms of Service ("Terms") govern your use of the Parla web application, dashboard, public profile pages, message delivery, and related services (collectively, the "Platform") operated by Parla Live, Inc. ("Parla," "we," "us," or "our"). By creating an account or otherwise using the Platform, you agree to be bound by these Terms.

1. The Platform

Parla is a civic communication platform for the United States. Elected officials, candidates, and their campaigns ("politicians") use Parla to reach voters in their district or state by SMS. Recipients can respond to a message by donating to the campaign, volunteering, RSVPing to an event, or pledging to vote. Voters do not hold Parla accounts — they receive messages as part of a campaign's outreach and can opt out at any time by replying STOP. Parla does not handle donation funds and charges no transaction fee on donations. See our Privacy Policy for details on data handling.

2. Eligibility

• Accounts are for elected officials, declared candidates, and their authorized campaign staff. You must be at least 18 years old and authorized to act on behalf of the office or campaign you represent.
• Accounts are for real people and verifiable campaigns. Bots and automated account creation are not permitted.
• Parla operates only in the United States (all 50 states and Washington, D.C.) and is intended for reaching voters within the United States. Access from outside the United States is blocked.

3. Account Registration

To register, you must provide:

• A working email address, verified at signup
• Your full legal name, official title, role, and jurisdiction
• For features that require donation routing: a connected merchant account through Parla's payment processor

Accounts are subject to manual review and approval by Parla administrators, including a verification conversation and confirmation against public records. We may reject applications that cannot be verified or that we determine, in our sole discretion, do not meet platform standards. Once your office classification is verified, it is locked to your account; changes require contacting support.

We may, from time to time, request additional documentation in connection with verification, billing, donation routing, FEC compliance, or dispute resolution. Any documentation you provide is handled under the Privacy Policy.

4. Account Integrity

Each office or campaign may hold one active account. Attempting to circumvent platform controls — including creating duplicate accounts, registering on behalf of an office you are not authorized to represent, or evading verification — constitutes a violation of these Terms and may result in suspension or permanent ban.

5. Plans and Billing

5.1 Plans and Pricing

Parla is a paid platform for politicians. Pricing, tier categories, and any optional add-ons are presented at signup and may be updated from time to time. By starting a paid plan, you confirm you have reviewed and accepted the price and terms displayed at the time of purchase. Parla reserves the right, in its sole discretion, to modify, add, or discontinue plans, tiers, features, or pricing structures at any time, subject to the notice requirements in Section 5.4.

5.2 Tier Classification

Pricing within certain plans may vary based on the office held and the jurisdiction served. Parla determines the applicable tier using publicly available data and information you provide at signup. Parla may, in its sole discretion, reclassify an account if your jurisdiction or office changes, if underlying data is updated, or if the original classification is determined to be inaccurate. Reclassification takes effect at your next term. No refunds, credits, or adjustments are issued for prior periods.

If you believe your classification is incorrect, contact support@parlalive.com within 30 days of purchase. We will review in good faith but reserve the right to maintain the original classification at our discretion.

5.3 Billing

• One-time annual payment. Paid plans are billed as a single payment for a 12-month term, invoiced and paid in full at the start of the term, by card or bank/wire transfer through Parla's payment processor. Parla does not offer monthly billing.
• No auto-renewal. Plans do not automatically renew, and no payment method is stored for recurring charges. Continued service for a subsequent year requires a new invoice and a new payment. We may send a renewal invoice before your term ends; no charge is made without a new payment.
• Non-refundable. Annual fees are non-refundable, in whole or in part, including in the event of voluntary cancellation, reclassification, account suspension, election loss, or termination for cause. By making payment, you acknowledge and accept that no refund will be issued for any reason.
• Taxes. All fees are exclusive of applicable taxes, which you are responsible for paying.

5.4 Changes to Pricing or Plans

We may change pricing, tier definitions, classification rules, or feature inclusions at any time upon reasonable notice, communicated through the dashboard, email, or both. A change in price applies only to a new term; the amount you paid for your current 12-month term is not affected. If you do not agree to a change, your sole remedy is not to purchase a renewal term.

5.5 Service Activation

After signup, you configure a standing strategy (issues, jurisdiction, audiences, and goals) in the dashboard. When you submit a strategy, it enters a short learning phase (currently five days) during which Parla prepares your first batch of message proposals; thereafter, fresh proposals are generated on a recurring cadence for your review. Delivery to voters begins only after you approve a proposal. The learning phase is a normal part of Platform operation and does not entitle you to a refund, credit, or pro-rated adjustment.

5.6 Referral or Reseller Programs

From time to time, Parla may offer referral or reseller arrangements to third parties who introduce paying politicians to the Platform. Eligibility, terms, commissions, and termination conditions for any such arrangement are governed by a separate written agreement and may be modified or discontinued by Parla at any time at its sole discretion.

6. Messages

• Politicians compose and configure messages in the Parla web dashboard and explicitly approve each message before it is sent.
• Messages are delivered to voters in the politician's district or state by SMS. Where supported, email may be used as a secondary channel.
• Messages may include text and action prompts (donate, volunteer, RSVP, pledge to vote).
• Parla may translate message text into the voter's preferred language using a third-party translation service. Only message text is sent — no personal data is included.
• For politicians who configure a standing strategy, the Platform may generate message proposals using automated tooling for the politician's review. No message leaves the Platform without the politician's explicit approval. The politician — not Parla — is responsible for the content of each message sent.
• Parla does not endorse, verify, or take responsibility for the content of politician messages.

7. Voter Actions

Voters may respond to a message through the following actions:

• Donate: Initiates a donation directly to the politician's connected merchant account through Parla's regulated third-party payment processor. Parla does not process, hold, or receive donation funds, and charges no transaction fee on donations (see Section 8).
• Volunteer: Registers interest in volunteering for the politician's campaign; the volunteer's contact details (name, phone or email, state) are shared with the politician for follow-up.
• RSVP: Registers attendance at a campaign event. Event details are provided by the politician.
• Pledge to vote: Records a civic pledge, shared with the politician as an aggregate count.

8. Donations and FEC Compliance

All donation flows use a regulated third-party payment processor. When a voter donates, funds are deposited directly into the politician's connected merchant account. Parla does not intermediate, hold, or receive any portion of donation funds. This structure is intentional: under 11 CFR 100.52, a payment processor that charges a fee for facilitating contributions must report that fee as an in-kind contribution to the FEC. By routing donations direct and waiving all fees, Parla avoids this classification.

8.1 Politician FEC Obligations

Politicians using Parla to solicit donations are solely responsible for compliance with the Federal Election Campaign Act (FECA) and all applicable FEC regulations, including:

• Contribution limits under 11 CFR 110.1
• Prohibited source restrictions (foreign nationals, corporations, federal contractors)
• Disclosure and reporting requirements
• Proper designation of contributions to the appropriate authorized committee

Parla does not provide legal, compliance, or campaign finance advice. Politicians are responsible for engaging qualified FEC counsel.

8.2 FEC Violation Suspension

If Parla determines, or receives credible notice, that a politician account is being used in connection with a violation of federal campaign finance law — including but not limited to soliciting contributions from prohibited sources, exceeding contribution limits, or failing to properly disclose donations received through the Platform — Parla may immediately suspend or permanently terminate that account without refund of any fees paid. Parla will cooperate with lawful requests from the FEC and relevant authorities.

9. Prohibited Conduct

You agree not to:

• Create multiple accounts or impersonate another person
• Use the Platform for paid political advertising, sponsored promotion, or any commercial solicitation unrelated to the politician's own campaign
• Send broadcasts containing threats, hate speech, harassment, incitement to violence, or material that violates carrier or messaging-industry content rules (including content prohibited under 10DLC SHAFT rules: sex, hate, alcohol, firearms, tobacco)
• Direct Parla to message any person for whom you lack a lawful basis to contact under the Telephone Consumer Protection Act (TCPA) and applicable carrier rules; you are responsible for ensuring an appropriate consent or established relationship for every recipient you upload or target
• Continue to send messages to any recipient who has replied STOP or otherwise opted out
• Use the Platform to obtain phone numbers, email addresses, or other contact data for use outside the Platform
• Scrape, crawl, or extract data from the Platform, or otherwise access the Platform through automated means without our written permission
• Interfere with the operation of the Platform or its infrastructure (including denial-of-service attacks, rate-limit evasion, or attempts to overwhelm automated broadcast tooling)
• Circumvent authentication, verification, or geographic restriction measures
• Solicit donations from foreign nationals, corporations, federal contractors, or other prohibited sources under FECA
• Use Parla for any purpose other than direct civic communication between an elected official or candidate and constituents

10. Content and Intellectual Property

10.1 Politician Content

By sending a broadcast through Parla, you grant Parla a non-exclusive, worldwide, royalty-free, fully paid-up, transferable, sublicensable license to host, store, transmit, display, reproduce, modify (for translation, formatting, and platform-display purposes), and otherwise use that broadcast in connection with operating, marketing, and improving the Platform. This license survives termination of your account to the extent necessary for Parla to maintain delivery records, comply with legal obligations, defend against claims, and preserve aggregated and de-identified analytics.

You represent and warrant that you own or have all necessary rights and permissions to transmit each broadcast, that no broadcast violates any third party's intellectual property, privacy, publicity, or other rights, and that each broadcast complies with all applicable laws (including campaign finance, election, and consumer-protection laws).

10.2 Platform Content

The Parla name, logo, design, dashboard, AI targeting models, software, documentation, and any improvements or derivative works are the exclusive property of Parla Live, Inc. and are protected by United States and international intellectual property laws. You receive no license or other right to any Parla intellectual property except the limited right to use the Platform in accordance with these Terms. You may not copy, modify, distribute, reverse-engineer, decompile, or create derivative works of any part of the Platform without our prior written permission.

10.3 Feedback

If you submit feedback, suggestions, or ideas to Parla, you grant us a perpetual, irrevocable, royalty-free, sublicensable license to use them for any purpose without obligation or compensation.

11. Geographic Restrictions

Parla is available only in the United States. Politicians reach voters within their district or state. Access from outside the United States is blocked.

12. No Advertising

Parla does not display advertisements of any kind. We do not accept political advertising, sponsored content, or promoted broadcasts. This policy is permanent.

13. Account Termination

We may suspend or terminate your account if you violate these Terms, including the FEC compliance obligations in Section 8. You may delete your account at any time from the Platform or by contacting support@parlalive.com. Upon deletion:

• Your personal data will be permanently erased within 30 days. Records we are legally required to retain (such as FEC donation records and SMS consent/opt-out records) are kept for the period required by law and then erased.
• Annual fees are non-refundable regardless of the reason for termination, including voluntary cancellation, election loss, or termination for cause. Access continues through the end of the paid annual term unless terminated for cause.

14. Disclaimers

• Parla is provided "as is" without warranties of any kind.
• We do not guarantee the accuracy, completeness, or truthfulness of politician broadcasts.
• We are not responsible for the content of messages, the outcome of donation transactions, or actions taken by politicians in response to voter actions.
• Parla is a communication platform, not a political authority or campaign finance compliance service.

15. Limitation of Liability

To the maximum extent permitted by law, Parla Live, Inc., its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits, revenues, donations, votes, election outcomes, data, use, goodwill, or other intangible losses, arising out of or in connection with your use of (or inability to use) the Platform, regardless of the legal theory and even if Parla has been advised of the possibility of such damages.

Aggregate cap. In no event will Parla's total cumulative liability to you for all claims arising out of or relating to these Terms or the Platform exceed the greater of (a) the amounts you paid to Parla in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred U.S. dollars ($100). This cap applies in the aggregate, not per-incident, and survives termination.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of certain damages. In those jurisdictions, the foregoing limitations apply to the maximum extent permitted by applicable law.

16. Indemnification

You agree to defend, indemnify, and hold harmless Parla Live, Inc. and its officers, directors, employees, agents, contractors, and affiliates from and against any and all third-party claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Platform; (b) any content, broadcast, or communication you transmit through the Platform; (c) your violation of these Terms; (d) your violation of any law, regulation, or third-party right (including any FECA / FEC, state election, TCPA, defamation, or consumer-protection claim); (e) any donation, volunteer engagement, event, or pledge facilitated through your use of the Platform; or (f) any dispute between you and another user, donor, volunteer, or attendee. Parla reserves the right to assume the exclusive defense and control of any matter for which you are required to indemnify us, in which case you agree to cooperate fully.

17. Beta Features and Automated Tooling

Parla periodically introduces new, experimental, or automated features (collectively, "Beta Features"). Beta Features are provided on an "as is" and "as available" basis without any warranty of any kind. Outputs of automated or AI-assisted features may contain inaccuracies; you are solely responsible for reviewing and verifying any automated output before relying on it. Parla may modify, suspend, or discontinue any Beta Feature at any time without notice and without liability.

18. Aggregated and De-Identified Data

Parla may collect, generate, derive, and use aggregated, anonymized, or de-identified data based on Platform usage (including broadcast performance metrics, action conversion rates, and audience-engagement patterns) for any lawful purpose, including operating, improving, marketing, and developing the Platform; training and improving machine-learning models; producing benchmark reports; and sharing with third parties. Aggregated and de-identified data is not personal information and is not subject to the limitations applicable to personal data under these Terms or our Privacy Policy.

19. Arbitration Agreement and Class Action Waiver

Please read this section carefully — it affects your legal rights.

You and Parla agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Platform, or your use of it (a "Dispute") will be resolved exclusively through final and binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, rather than in court, except that you may bring claims in small-claims court if your claims qualify. Arbitration will be conducted in English and seated in Wilmington, Delaware, or, at your election, in your county of residence. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

No class actions. You and Parla agree that each may bring claims against the other only in your or its individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one party's claims and may not preside over any form of representative or class proceeding.

Opt-out. You may opt out of this Arbitration Agreement by sending written notice to support@parlalive.com within 30 days of first accepting these Terms. Your opt-out notice must include your name, account email, and a clear statement that you wish to opt out of arbitration.

If any portion of this Section 19 is found unenforceable, the remainder shall remain in effect, except that the prohibition on class, collective, and representative actions is non-severable and, if found unenforceable, the entirety of this Section 19 is void.

20. Force Majeure

Parla will not be liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including without limitation acts of God, natural disasters, war, terrorism, civil unrest, government action, election-related infrastructure restrictions, labor disputes, internet or telecommunications outages, denial-of-service attacks, third-party service-provider failures, pandemics, or public-health emergencies.

21. Governing Law and Venue

These Terms and any Dispute are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-law principles, and by applicable federal law. Subject to Section 19 (Arbitration), any Dispute that is not subject to arbitration shall be brought exclusively in the state or federal courts located in Wilmington, Delaware, and you consent to personal jurisdiction and venue in those courts.

22. Changes to These Terms

We may modify these Terms at any time. For material changes, we will provide at least 14 days' advance notice through the app, the dashboard, email, or a banner on the website; non-material changes (such as clarifications, formatting fixes, or contact information updates) may take effect immediately. Continued use of the Platform after the effective date of any change constitutes your acceptance of the revised Terms. If you do not agree to a change, your sole remedy is to stop using the Platform and not purchase a renewal term.

23. General Provisions

Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect, and the invalid provision shall be replaced with an enforceable provision that most closely reflects the original intent.

No waiver. Our failure to enforce any right or provision is not a waiver of that right or provision.

Assignment. You may not assign or transfer these Terms or your account without our prior written consent. Parla may assign these Terms freely, including in connection with a merger, acquisition, or sale of assets.

No third-party beneficiaries. Except as expressly stated, these Terms do not confer any rights on any third party.

Survival. Sections covering Politician obligations, Donations and FEC compliance, Content and Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, Aggregated and De-Identified Data, Arbitration and Class Action Waiver, Governing Law, and these General Provisions survive termination of these Terms or your account.

Entire agreement. These Terms, together with our Privacy Policy and any order form or supplemental terms presented to you in the dashboard, constitute the entire agreement between you and Parla with respect to the Platform and supersede any prior agreements.

24. Contact Us

If you have questions about these Terms:

• Support: support@parlalive.com
• Privacy: privacy@parlalive.com
• Legal: legal@parlalive.com